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Straight Talk About Customer
Loyalty Customers Want To
Come Back <> Will You Let Them?
What's In It For...
"Them?"
"Customers not only want to be
treated fairly, nor do they want to just settle for good service. They are
demanding excellent customer service with a smile." — Jimmy Cabrera,
CSP
Brief Summary
Selected Points &
Benefits
Consider the following: Any investment we make in teaching members
of the company how to treat customers will out perform all other investments we
make for the organization. Companies need to realize that it takes happy and
skilled personnel to create and support a quality customer service
environment. Thoughts and questions we must consider in evaluating the service we
provide our customers:
1.)
The present attitude of all members of the team will
determine future of the company.
2.)
Is our environment boring or are we having fun serving our
customers?
3.)
When we say that we are there for the customer, are
we?
4.)
Never assume that everyone understands what is expected of him or
her.
We must answer our team's desires to perform
by providing the tools they need to do the right thing every time. Much can be
accomplished by helping each member of the team to become more self-managed,
skilled, and accountable. As a result we will ensure commitment, loyalty, and a
sense of empowerment throughout the organization. This program will
focus on effective ways to foster positive company cultures that will demand
nothing but the best from everyone. Participants will learn how to build
customer relationships that will allow the customer to return with a
"Smile."
You Will Learn
What it
means to have fun and how 'Attitude' plays a significant role in building
strong customer relationships...
It is
all about customer loyalty, your competition, and the bottom line… The
real competitive edge...
How
every member of the team contributes to losing or securing customer
loyalty...
How to
coach, partner, and connect with all customers to ensure repeat
business...
How to
make it easy for a customer to want to do business with your team and
company...
How to
deal with various situations that does arise in working with all
customers...
How to
listen to the customer and allow them to teach us how they want to be
served...
How to
motivate our teams for top performance and commitment to the
process...
That we
have both the internal and external customer. Finding ways in keeping both
involved and committed to each other...
How to
develop a customer service system where the customer is not just willing to
come back, but wants to come back at any cost...
Program Length <> Keynote to Workshops <> Custom
Designed for Your Group & Meeting
