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Individuals Must
Have Hope That There Is A Future, And Become Responsible, Accountable Owners Of
That Future
Brief
Summary
Selected Points & Benefits
As individuals, we choose
to build our lives on negatives or positives. We no longer have the luxury of
waiting until something happens. Yes, we all have a "back pack," and throughout
our lives we fill it with values that will shape our future. We must make
choices and understand that whatever choice we do make, we draw from our "back
pack," the values that will carry us to a level of success. Remembering that
whatever choices we do make, there will be consequences.
As parents, educators,
and employers, we are continuously fighting a dropout epidemic in our homes,
schools, and workplaces. The good news is that we can cut the percentage of
those who are thinking of dropping out and help make a difference in their
lives. In this positive and high energy program the participants will learn
steps to fill their back pack with positives, and not negatives. It will
encourage individuals to commit, and will create the desire to master change;
therefore, becoming self-motivated and self-managed.
YOU WILL
LEARN:
How to believe in yourself, value who
you are, raise your Self Esteem..
How your ATTITUDE plays a significant
role in packing for the future to ensure your success...
The roles of EDUCATION, SKILLS, and
COURAGE as assets to your accountability to family, work, and
country...
How to develop a plan of ACTION by
setting goals in your life which will guarantee success...
How to unpack the Bad Seeds, and pack
the GOOD SEEDS so that you will have positive memories upon which to
draw...
To discover the things that you are
doing right and seek better ways to pack today to ensure a successful
future...
To "NEVER GIVE UP" and how to make the
right choices for positive consequences...
To master the "TEN" most powerful
two-letter words that will impact the rest of your life...
PROGRAM LENGTH
Keynote Presentation: 45 to 90
Minutes Seminar or Workshop: Two to Four Hours: Custom designed for your
organization
PRESENTATION
CHOICES
Keynote, Facilitator, Audience
Participation Exercises and Handouts will be provided...
Discovering What We
Are Doing Right And Seeking Ways Of Doing Things Better... The Education We
Need To Ensure Success
Brief
Summary
Selected Points & Benefits
"If I had known then what
I know now," maybe I would have responded better. We do not want you to have
any regrets or guilt. Let us remain teachable, for diversity must be brought to
the attention of everyone within the company to ensure that the company will
continue to survive and succeed. Yes, our demographics are changing at a very
rapid pace; customers, as well as our employees, are seeking individuals that
understand them better.
The introduction of diversity to an organization should
be introduced as a three phase process:
1. The AWARENESS
phase...
2. The PROCESS
phase...
3. The IMPLEMENTATION
phase...
These phases can be
introduced in a very positive format to enable all participants to discover
what they are doing right and seek better ways of doing those things. We need
to develop a diversity maintenance type program which will encourage all
members of the TEAM to maximize all of our values, experiences, and
commonalities.
In this presentation the
participants will learn to appreciate the value of Diversity training. You will
experience a high energy workshop which includes activities to ensure retention
and a desire to make a difference in their lives as well as in their company,
community and family.
YOU WILL
LEARN:
The impact of Diversity Awareness
throughout the company, which will help individuals to understand the
importance...
How Diversity can and will affect both
the external and internal customer...
How to develop an understanding that we
cannot separate Diversity and Self Esteem throughout the company...
How to avoid labeling others by
uncovering and discovering the values of all individuals...
That we are not that much different,
and how to maximize and embrace our commonalities...
How to develop solutions that will
bring a positive impact on the bottom line...
How "Mastering Change" plays a
significant role in the Diversity training...
How to continue to be proud of one's
heritage, and will give everyone permission to embrace their own unique
identity...
PROGRAM
LENGTH
Keynote Presentation: 60 to 90
Minutes Seminar or Workshop: Three to Six Hours to Days... Custom designed
for your organization
PRESENTATION
CHOICES
Keynote, Facilitator, Audience
Participation Exercises and Handouts will be provided...
It Is One Thing To
Learn Techniques From An Individual, But It Is Another Thing To Be Taught By An
Individual Who Has Done It Himself And Has A Proven Track
Record
Brief Summary
Selected Points & Benefits
You may be familiar with
the phrase, "Knowledge is Power." There is much value in this statement, but we
will take the meaning to the next level. You will learn that "Applied
Knowledge is Power." Please remember that selling is not an art: it is a
discipline. Mastering the basics of Persuasion and Negotiation can be
accomplished by mastering certain disciplines and techniques.
MYTH: Powerful Negotiations and Persuaders are
born... REALITY: Top Powerful Negotiators and Persuaders are
DISCIPLINED...
In these programs,
participants will learn to focus on the disciplines required to meet the
current needs of their client base. You will be given proven "How To"
techniques that will become basic "Tools" for your professional trade. The
techniques that you will be taught will enrich your Persuasion and Negotiation
possibilities. There is so much to learn, but in these workshops we will have
fun in the process. One of our goals is to help individuals build their
confidence and enhance their presentation skills. Hundreds of individuals have
benefited from these high energy workshops. It is the DISCIPLINE that allows us
to master the basics and experience success.
YOU WILL LEARN:
That "ATTITUDE" is everything for the
success in Mastering the basics...
How to master and invest your time for
greater value and measured return...
Questions: The most powerful tool of an
expert master persuader and negotiator...
Going beyond "Feature - Benefit
Selling" to better understand the emotions involved in selling...
How to make the other side play fair by
creating a positive WIN/WIN situation...
To not fight with the person by seeking
solutions...
How to "Hone" your skills and
strategies to help secure positive results for all parties
involved...
How to prepare, present, and agree on
the ground rules before you engage in the process...
How to handle the stalls, questions, or
objections they will try to use to derail you, for you will be
prepared...
PROGRAM
LENGTH
Keynote Presentation: 60 to 90
Minutes Seminar or Workshop: Three to Six Hours to several Days
PRESENTATION
CHOICES
Keynote, Workshop Leader,
Facilitator Handouts, Exercises, Hands-On Training
Customers Are Going
Beyond Just Asking For Great Customer Service... They Are Demanding It With
A "Smile"
Brief
Summary
Selected Points & Benefits
It is a fact: Money spent
teaching all our people how to treat all our customers will out perform all
other investments we make for our companies. As more and more companies are
realizing, it takes quality personnel to create and support a quality customer
service environment.
We must answer our personnel's desires to perform by
providing them with the tools they need to do the right thing every time. Never
forgetting that good customer service starts at the TOP and so does bad
customer service. We cannot assume that everybody understands what is expected
of them. This can be accomplished by helping all personnel to become more
self-managed and accountable. This will ensure commitment, loyalty, and a sense
of empowerment throughout the company.
This session will focus
on effective ways to foster positive company cultures that will demand nothing
but the best from everyone. Participants will learn how to build customer
relationships that will allow the customer to return with a
"Smile."
YOU WILL
LEARN:
A system of how to manage and how to
keep and maintain customer loyalty...
How to take a sincere interest in the
external and internal customer...
How the ATTITUDE of all personnel
towards the customer can make a difference...
All about customer loyalty, your
competition, and the bottom line: The real competitive edge...
How to coach, partner, and connect with
all your customers to ensure repeat business...
How to listen to the customer and allow
them to teach you how they want to be served...
How to motivate personnel for top
performance, to commit to quality customer loyalty...
PROGRAM
LENGTH
Keynote Presentation: 45 to 90
Minutes Seminar or Workshop: Three to Six Hours or Custom designed for your
organization
PRESENTATION
CHOICES
Keynote, Facilitator, Audience
Participation Exercises, activities, and Handouts will be
provided...
Department of Energy
